Return Policy

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At fityoungfilter, we are committed to ensuring your satisfaction with our modern bouquet designs. This Return Policy outlines the terms and conditions for returns and refunds of our floral arrangements.

Australian Consumer Law: This policy operates in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any rights you may have under the ACL that cannot be excluded, restricted, or modified.

Satisfaction Guarantee

We strive to deliver fresh, beautiful floral arrangements that meet your expectations. If you are not satisfied with your order, please contact us within 24 hours of delivery so we can address your concerns promptly.

Return Eligibility

Due to the perishable nature of floral products, returns are handled on a case-by-case basis. We may consider returns or replacements in the following circumstances:

• Flowers arrived damaged or in poor condition
• Order was incorrect or did not match what was requested
• Delivery was significantly delayed beyond the agreed timeframe
• Product quality issues that are not due to improper care

Return Process

To initiate a return or request a replacement:

1. Contact us within 24 hours of delivery via phone or email
2. Provide your order number and details about the issue
3. If applicable, provide photographs of the product condition
4. Our team will review your request and provide a resolution

Refund Policy

Refunds may be issued in the following situations:

• Order cancellation before processing or delivery
• Significant quality issues that cannot be resolved through replacement
• Delivery errors that are our responsibility

Refunds will be processed using the original payment method and may take 5-10 business days to appear in your account.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom arrangements that were created according to your specifications
• Items that have been damaged due to improper care or handling
• Products that have been used or displayed beyond reasonable time
• Seasonal or limited edition arrangements that are no longer available

Replacement Policy

In many cases, we prefer to provide a replacement arrangement rather than a refund. If you receive a damaged or incorrect order, we will work with you to create a suitable replacement that meets your needs. Replacement arrangements will be delivered at no additional cost to you.

Cancellation Policy

Order cancellations are accepted under the following conditions:

• Cancellations made at least 48 hours before the scheduled delivery date may be eligible for a full refund
• Cancellations made within 48 hours of delivery may be subject to a cancellation fee
• Custom orders that are already in production may not be eligible for cancellation

Contact for Returns

For all return, refund, or replacement requests, please contact us at:

Email: serviceteam@fityoungfilter.world
Phone: +61 41 572 7271
Address: 55 Robertson St, Merrylands NSW 2160, Australia

Please include your order number and a detailed description of the issue when contacting us.

Your Rights Under Australian Consumer Law

Under Australian Consumer Law, you have automatic consumer guarantees that cannot be excluded, including:

• Acceptable Quality: Goods must be of acceptable quality, meaning they are safe, durable, free from defects, and acceptable in appearance and finish
• Fit for Purpose: Goods must be fit for any disclosed purpose and match their description
• Match Sample: Goods must match any sample or demonstration model

If our goods fail to meet a consumer guarantee, you have the right to:

• Request a repair, replacement, or refund (depending on the nature of the failure)
• Recover compensation for any reasonably foreseeable loss or damage

This policy does not affect these statutory rights. For more information about your consumer rights, visit www.accc.gov.au or contact the Australian Competition and Consumer Commission (ACCC).

Making a Complaint

If you have a complaint about our products or services, you can:

• Contact us directly using the contact details below
• Lodge a complaint with the ACCC if you believe we have breached Australian Consumer Law
• Contact your state or territory consumer protection agency

We are committed to resolving complaints fairly and promptly in accordance with Australian Consumer Law.